Remake charges will apply under the following conditions:

1. If a remake is requested after the lab deemed the provided case materials incomplete and/or unsatisfactory and customer elects to proceed with the completion of the case without making any adjustment, refuses a try-in, or does not supply requested materials.
2. If a remake is requested because the customer requests a tooth shade or mould different from the original request.
3. If a remake is requested due to treatment plan or material change from the original request.
4. If a remake is requested greater than 30 days from invoice date.
5. If a remake is requested for immediate/surgical partials or dentures or treatments with healing extractions.
6. If a remake is requested because the appliance fits the model but does not fit in the mouth.
7. If a remake is requested and the remake reason is not specified, original materials or appliance(s) are not returned.

A non‑refundable charge will apply if the original appliance is not returned at the time of remake request.

The following appliances and services are not covered by any warranty because of their temporary and/or delicate nature:

• Acrylic temporaries
• Veneers
• Flippers
• Immediate Dentures
• Premium Dentures
• Flexible Partials
• Rush Fees

• Full Zirconia: 5 year warranty
• Other Fixed Primary Products (PFZ, Emax, PFM): 2-year guarantee from date of invoice.
• Fixed Temporary Use Products: Temporaries, Wax-Ups, and other miscellaneous fixed products do not fall under the guarantee due to the temporary nature of these products.

• New Removable Products: 12-month guarantee from date of purchase, with the exception of immediate dentures and treatment partials.